Privacy Policy

Last updated: 25/08/2025

1. Introduction

Infinite Car Window Tint ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car window tinting, PPF, and ceramic coating services.

By using our services, you consent to the data practices described in this policy. This policy complies with Malaysian Personal Data Protection Act 2010 (PDPA) and other applicable data protection regulations.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Full name and contact details (phone, WhatsApp, email)
  • Vehicle information (make, model, year, registration number)
  • Service history and preferences
  • Payment information and billing details
  • Appointment scheduling information

2.2 Technical Information

When you visit our website, we may collect:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent
  • Referral source and search terms
  • Cookies and similar technologies

3. How We Collect Information

We collect information through various channels:

  • Direct Communication: WhatsApp, phone calls, in-person consultations
  • Website Forms: Contact forms and service inquiries
  • Appointment Booking: Scheduling and reservation systems
  • Service Delivery: During vehicle assessment and service provision
  • Customer Feedback: Reviews, testimonials, and surveys

4. How We Use Information

We use your information for the following purposes:

  • Service Provision: To provide and improve our car window tinting services
  • Communication: To respond to inquiries and provide service updates
  • Appointment Management: To schedule and manage service appointments
  • Quality Assurance: To ensure service quality and customer satisfaction
  • Legal Compliance: To comply with applicable laws and regulations
  • Business Operations: To improve our services and business processes

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors and IT service providers.

5.2 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights and safety.

5.3 Business Transfers

In the event of a business merger, acquisition, or sale of assets, customer information may be transferred as part of the business assets.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication systems
  • Regular security assessments and updates
  • Employee training on data protection practices
  • Physical security measures for our premises
  • Regular backup and disaster recovery procedures

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

  • Service Records: Retained for warranty and service history purposes
  • Contact Information: Retained for ongoing customer service
  • Financial Records: Retained as required by tax and accounting laws
  • Website Analytics: Retained for business improvement purposes
  • Legal Requirements: Retained as required by applicable laws

8. Your Rights and Choices

Under applicable data protection laws, you have the following rights regarding your personal information:

Access and Portability

Request access to your personal information and receive a copy

Correction

Request correction of inaccurate or incomplete information

Erasure

Request deletion of your personal information

Restriction

Request restriction of processing in certain circumstances

Objection

Object to processing based on legitimate interests

Withdrawal

Withdraw consent for processing activities

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Required for website functionality and security
  • Analytics Cookies: Help us understand website usage and improve services
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Provide relevant content and advertisements

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

10. Third-Party Services

Our website and services may integrate with third-party services:

  • Google Analytics: Website analytics and performance monitoring
  • WhatsApp Business: Customer communication platform
  • Google Maps: Location services and directions
  • Payment Processors: Secure payment processing services

These services have their own privacy policies, and we encourage you to review them.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your personal information is primarily processed and stored in Malaysia. If we need to transfer your information to other countries, we will ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Business: Infinite Car Window Tint

Address: 18, Jalan Siam, 10400 Georgetown, Penang, Malaysia

WhatsApp: +60 16-417 7015

Hours: Monday - Saturday: 9:30 AM - 7:30 PM, Sunday: 10:30 AM - 6:30 PM

Data Protection Officer: For privacy-related inquiries, please contact us via WhatsApp or visit our location during business hours.

15. Complaints and Dispute Resolution

If you believe we have not handled your personal information in accordance with this policy or applicable laws, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner or seek resolution through our internal complaint handling process.